How can I make an exchange?Updated 2 days ago
To initiate a size exchange, please follow these steps:
- Visit https://cuadra.loopreturns.com/#/ to begin the exchange process.
- Have your order number and the email used for the purchase ready.
- Provide the required information and select the item you wish to exchange for a different size.
- Once you've completed the exchange request, you'll receive an email containing a USPS label.
- Please print the label and securely pack the item in its original packaging.
- Take the packaged item and the printed label to the nearest USPS office.
- Hand over the package to USPS for shipment.
We want to share an important detail about our exchange policy: currently, we do not offer direct exchanges for other models. But don’t worry! We have a solution to make things easier for you.🌟
We can process your return without any issues and issue you a gift card for the amount of your order. This way, you can use it in our store to select your favorite model or product. 😀
By following these steps, you can quickly initiate a size exchange. If you have any further questions or need assistance, please don't hesitate to contact our customer support.