How can I make an exchange?Updated 2 years ago

To initiate a size exchange, please follow these steps:

1. Visit https://cuadra.loopreturns.com/#/ to begin the exchange process.
2. Have your order number and the email used for the purchase ready.
3. Provide the required information and select the item you wish to exchange for a different size.
4. If the size you need is not available or if you prefer a different model, please send an email to [email protected].
5. Once you've completed the exchange request, you'll receive an email containing a USPS label.
6. Please print the label and securely pack the item in its original packaging.
7. Take the packaged item and the printed label to the nearest USPS office.
8. Hand over the package to USPS for shipment.

By following these steps, you can quickly initiate a size exchange. If you have any further questions or need assistance, please don't hesitate to contact our customer support.