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Costumer Service

This section provides helpful information and answers to common questions related to ordering, shipping, returns, and exchanges. Our goal is to ensure that our customers have the best possible experience when shopping with Cuadra.

Do you sell wholesale?

If you are interested in becoming a distributor, please send us an email ([email protected]) with the following information:. We will take care of forwarding this information to the responsible team.

Where are your stores located?

We have five stores currently in the US:. -THE FORUM SHOPS. 3500 S Las Vegas Blvd, Suite #L06 B Las Vegas, NV 89109, EE. UU. 2942 South Space Las Vegas Blvd, #3327 Grand Canal Shoppes Las Vegas, NV 89109. -LA PLAZA MALL MCALLEN. 2200 S 10th Street H1

Payment methods:

We offer multiple payment methods for your convenience:Credit and debit cards: We accept American Express, Visa, Mastercard, and Discover.Digital wallets: You can use Shop Pay, Apple Pay, and Google Pay.

What’s my order status?

Once your order is confirmed, we’ll quickly email you your tracking number within 12 to 48 hours. With it, you can easily track your package every step of the way. If you don’t see the email within 48 hours, no worries! Just reach out to us at custom

Can I edit my order?

Once an order has been placed and paid for, it is impossible to make any edits. We highly recommend double-checking that you select the correct size and model before purchasing.

Discounts

If you received a discount, remember:. If you encounter any difficulties applying your discount, please get in touch with us.

Loyalty points

We’re happy to clarify how our loyalty program works and how you can make the most of your points. Our loyalty program allows you to redeem your points in preset tiers for specific discounts:. 200 points = $10 off. 400 points = $20 off. 800 points =