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Returns and Exchanges

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Cuadra Brands

WORLD OF CUADRA

Do you sell wholesale?

Where are your stores located?

Payment methods:

What’s my order status?

How long does it take for my order to arrive?

Can I edit my order?

Discounts

Loyalty points

Costumer Service

How can I take care of my leather boots?

Can you tell me more about the quality of Cuadra products compared to other brands?

Where are the CUADRA products manufactured?

Is the item I want out of stock? Will you be making more?

Why is the color of my boots different from the photos?

Product

How are the boots adjusted?

Are the products true to size?

Why don't you have bigger sizes?

Sizing & Fit

CUADRA offer free shipping?

Where Cuadra ships to?

Which carriers Cuadra uses to ship orders?

Why is it not possible to ship lizard, caiman, crocodile, alligator, or python products to California?

Is express shipping available?

How long does it take for my order to ship?

SHIPPING

PRICING & PROMOTIONS

AFTERPAY

How do I exchange or return an item?

CUADRA offer free returns and exchanges?

How can I make an exchange?

How long does it take to process a refund?

How long does a size exchange take?

Is it possible to make an exchange in a physical store?

RETURNS & EXCHANGES