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RETURNS & EXCHANGES

How can I make a return?

To get a return label, visit the Cuadra Returns Portal at https://cuadra.loopreturns.com/. Here's what you'll need to do:. To initiate a return, follow these steps:. Have your order number and the email used for the purchase ready. Provide the requir

CUADRA offer free returns and exchanges?

At Cuadra, we strive to ensure the utmost satisfaction of our customers with their purchases. To guarantee your happiness, we offer free returns and exchanges for unworn items - no questions asked!. If, for any reason, you are not completely satisfie

How can I make an exchange?

To initiate a size exchange, please follow these steps:. By following these steps, you can quickly initiate a size exchange. If you have any further questions or need assistance, please don't hesitate to contact our customer support.

How long does it take to process a refund?

Once your return reaches our warehouse, we will promptly initiate the refund process. Typically, the refund takes 2 to 36 business hours to be processed and reflected in your account. If you made your purchase using a debit/credit card, the refund wi

How long does a size exchange take?

Once your return reaches our warehouse, we will promptly process your request for a new size. We will create a new order for you, free of charge, and ship the desired size to you. You can expect to receive your new size within 5-8 business days. We u

Is it possible to make an exchange in a physical store?

Currently, we do not have that service. If you wish to make any changes to your online purchase, you can do so through this link: https://cuadra.loopreturns.com/#/

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